1. Introduction
Welcome to MacGuru! These Terms of Service (“Terms”) govern your use of our website and services. By accessing or using MacGuru, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website.
2. Eligibility
You must be at least 18 years old to use our website and services. By using MacGuru, you represent and warrant that you meet this age requirement.
3. Account Registration
To access certain features of our website, you may need to create an account. You agree to:
- Provide accurate, current, and complete information during the registration process.
- Maintain the security of your account and promptly notify us of any unauthorized use.
- Be responsible for all activities that occur under your account.
4. Orders and Payments
When you place an order on MacGuru, you agree to:
- Provide accurate payment and shipping information.
- Comply with our payment terms and policies.
- Accept that all orders are subject to availability and confirmation.
We reserve the right to refuse or cancel orders at our discretion.
5. Shipping and Delivery
We strive to provide accurate shipping estimates, but delivery times may vary. We are not responsible for delays caused by shipping carriers or other factors beyond our control.
6. Returns and Refunds
At MacGuru, we want you to be completely satisfied with your purchase of refurbished Mac products. We offer a flexible return and refund policy to ensure you have peace of mind when shopping with us. Please review the following terms regarding returns and refunds:
6.1 Eligibility for Returns
- Return Period: You may return your refurbished Mac product within 30 days of the delivery date.
- Condition: The product must be returned in its original condition, including all accessories, packaging, and documentation. Items that are damaged, missing parts, or show signs of excessive wear may not be eligible for a full refund.
6.2 Return Process
- Initiate a Return: To initiate a return, please contact our customer service team at [Customer Service Email] with your order number and reason for the return. Our team will provide you with a Return Merchandise Authorization (RMA) number.
- Packaging: Securely pack the product in its original packaging, including all accessories and documentation. Ensure the RMA number is clearly marked on the outside of the package.
- Shipping: Ship the package to the address provided by our customer service team. You are responsible for the cost of return shipping unless the return is due to a mistake on our part (e.g., wrong item shipped or product defects).
6.3 Inspection and Refunds
- Inspection: Once we receive your returned product, our team will inspect it to ensure it meets the return eligibility criteria. This process typically takes 5-7 business days.
- Refund Processing: If the return is approved, we will process your refund to the original payment method within 7-10 business days after the inspection. You will receive a confirmation email once the refund is issued.
- Partial Refunds: If the returned product is found to be damaged, missing parts, or showing signs of excessive wear, a partial refund may be issued at our discretion.
6.4 Exchanges
- Product Exchanges: If you wish to exchange your refurbished Mac product for a different model or configuration, please follow the return process to return the original product and place a new order for the desired product. Exchanges are subject to product availability.
6.5 Non-Returnable Items
- Final Sale Items: Some items may be marked as “Final Sale” and are not eligible for return or refund. This will be clearly indicated on the product page and during the checkout process.
- Software and Digital Products: Software, digital downloads, and other non-tangible goods are not eligible for return or refund.
6.6 Defective Products
- Warranty Claims: All refurbished Mac products come with a [Specify Warranty Period, e.g., 90-day] warranty covering hardware defects. If your product experiences issues within the warranty period, please contact our customer service team to initiate a warranty claim.
- Replacement or Repair: For approved warranty claims, we will either repair or replace the defective product at no additional cost to you.
7. Use of the Website
You agree not to:
- Use the website for any unlawful purpose.
- Engage in any activity that interferes with or disrupts the website.
- Attempt to gain unauthorized access to any part of the website.
We reserve the right to terminate your access to the website for violations of these Terms.
8. Intellectual Property
All content on MacGuru, including text, graphics, logos, and images, is the property of MacGuru or its licensors and is protected by intellectual property laws. You agree not to reproduce, distribute, or create derivative works from any content on our website without our express written permission.
9. Limitation of Liability
To the maximum extent permitted by law, MacGuru shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of the website or services.
10. Indemnification
You agree to indemnify and hold harmless MacGuru, its affiliates, and its respective officers, directors, employees, and agents from any claims, liabilities, damages, and expenses arising out of your use of the website or violation of these Terms.
11. Governing Law
These Terms shall be governed by and construed in accordance with the laws of New Zealand, without regard to its conflict of law principles.
12. Changes to These Terms
We may update these Terms from time to time. We will notify you of any changes by posting the new Terms on our website and updating the effective date.
13. Contact Us
If you have any questions or concerns about these Terms, please contact us at:
MacGuru 0800 622 349